Outta iTunes

[jimk]

I certainly hope it's because of the feed issues I've been having the last 24 hours...and not some drama-lover complaining about my content.

Anyone know a working email address I can send an inquiry to? PM or email it to me, don't want to publish anyone email and flood their inbox.

TIA.

[Hollywood Adam]

Thats what you get for being friends with us.

[jimk]

Thats what you get for being friends with us.

See, I woulda thought being friends with a guy named Hollywood HELPS me.

I blame Patrick. This has to be his fault somehow. Him or Dick Cheney.

[jimk]

So this is rich. Someone pointed me to a feedback page on Apple.com. I fill it out. It had drop-down menus that have basic questions, I assume so they can route your submission to the proper people.

One of the choices is "Why was my podcast removed?"

http://starkcast.com/images/itunes_support.gif

As you can see...I'm not crazy. That's in the support form.

48 hours later, this is the email I get back:

Dear James,

Thank you for contacting the iTunes Music Store.

We apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.

We encourage you to consult the following article for more information:
please visit the iTunes Music Marketing page at:

http://www.apple.com/itunes/musicmarketing/


Sincerely,

iTunes Music Store Support

G'head. Check the marketing link. NOT A @#$ING THING TO DO WITH PODCASTS.

Apple is as clueless behind teh scenes as other big players in the podcast world. And these idiots are who the rest of the world sees as the leaders of cosa nostra.

[ElNacho]

haha that is funny. the drop down menu choice isnt covered by the team. either ur email was routed incorrectly, or itunes is seperated into 5000 individual factions who run their own 2 bits of code and do not commune with eachother

[jimk]

or itunes is seperated into 5000 individual factions who run their own 2 bits of code and do not commune with eachother

DING DING DING!

You's a smart kiddo, kiddo.

[PEZ]

you think someone may have complained or something? i wonder what their policies are on "extreme" content. yeah i made that up.

[jimk]

you think someone may have complained or something? i wonder what their policies are on "extreme" content. yeah i made that up.

I wish they'd just tell me if that's the case...getting a straight answer is like puling teeth. From an angry rhino. While you're covered in meat.

[FrankJKimeJR]

Does your show still come up on search? If you can still find the show using the search feature (note: be sure to select podcast and not music...) to me, youre not being opressed by removal.

The list is very picky about the category tags, it will knock you off. Another thing, if you try to correct the feed wait at least 3 days before considering the change invalid. Very infrequent update on iTunes listing. It has happened twice to us so far...