theFerf
Aug 20th, 2005, 06:07 PM
Alternative or niche news sites now beat top news sites like ABC.com and NYTimes.com for user satisfaction, according the American Customer Satisfaction Index (ACSI).
"This result mirrors much of what has occurred in the media – including newspapers and television – over the last few years: more fragmentation," notes the University of Michigan's Professor Claes Fornell. "As consumers have been offered a larger number of alternatives, once-dominant news sources have begun to lose disaffected customers to smaller competitors."
Read more... (http://www.podcastingnews.com/archives/2005/08/alternative_new.html)
Source: Podcasting News (http://www.podcastingnews.com/)
Podcasting News features the latest podcast news, along with reviews, hardware and software info, and a podcast directory.
"This result mirrors much of what has occurred in the media – including newspapers and television – over the last few years: more fragmentation," notes the University of Michigan's Professor Claes Fornell. "As consumers have been offered a larger number of alternatives, once-dominant news sources have begun to lose disaffected customers to smaller competitors."
Read more... (http://www.podcastingnews.com/archives/2005/08/alternative_new.html)
Source: Podcasting News (http://www.podcastingnews.com/)
Podcasting News features the latest podcast news, along with reviews, hardware and software info, and a podcast directory.